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Orders & Shipping

I didn't receive an order confirmation

Sorry to hear that!. 1) If you were charged, check spam and junk folders. 2) If it's not in spam or junk, there could have been a typo in the email address, so email or chat with us to sort that out!. 3) If you were NOT charged, it sounds like the or

When will I receive my wine?

Orders ship within 2 to 3 business days.* Please allow an additional 1 to 5 business days for delivery. Refer to the delivery map here for the estimated delivery time to your state. Upon shipment, a shipping confirmation will be emailed with tracking

"No scheduled delivery date available at this time" or "delivery pending"

During times of high volume, carriers may not be able to provide an exact ETA right away, but your shipment should be moving. We ask that you please review your full tracking history by clicking "expand history" to see the current movement of your sh

Can I have my shipment held somewhere for pickup?

Yes! Orders shipped via FedEx can be held at a FedEx Office or participating store (Walgreens, Duane Reade, etc) at no charge to you. You'll be able to make these arrangements once your shipment is in transit by following these steps:. - Open your Fe

Help! Can I delay this shipment?

Whenever you place an order on our site, it will process immediately and ship within 2 to 3 business days. It will take an extra 1 to 5 business days (depending on where you live) to arrive. If you were hoping to delay a shipment, and it's during bus

How much does shipping cost?

Shipping is free on orders of at least $150. Otherwise, shipping costs are calculated based on the weight and destination of the package. Our wine club members do have a free delivery option for extra orders outside of club shipments (and don't forge

How do I change my address?

You can manage your addresses in your account address book. For existing orders, please refer to the current order status:. Processing - Update your recent order here!. Pending Shipment or Complete - Email [email protected] referencing your

What if I am not available to sign or miss my shipment?

The shipping carrier will make three delivery attempts, so don't worry if you miss them the first or second time. In addition, you can always arrange to pick up your shipment from one of the carrier's local offices or participating stores. If you hav

How do gift cards work?

When you purchase or gift a gift card, you and the recipient (if you've provided their email address) will receive a gift card code via email — not a physical gift card. The gift card code can be used to purchase bottles from our wine shop or used to